At TIARA INTERNATIONAL PTY LTD (ABN 34 615 550 519), trading as Tiara Energy ("Tiara Energy", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). It applies to all products, services, websites, and activities provided by Tiara Energy.
1. Information We Collect
We may collect personal information from you when you:
- Visit or interact with our website.
- Request a quote or callback.
- Register an account or place an order.
- Subscribe to our newsletters or complete an online form.
- Participate in promotions, surveys, competitions, or other activities.
The types of personal information we may collect include:
- Your name.
- Email address.
- Contact telephone number.
- Property or service address.
- Other information you voluntarily provide to us.
You may browse and use our website without providing personal information where reasonably possible.
Non-Personal Information
We may also collect non-personal or technical information about how you access and use our website, including:
- Browser type and version.
- Device type and operating system.
- Internet service provider.
- IP address and other technical information.
- Information about your interaction with and use of our website.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, analyse website performance, and understand how visitors use our website.
You can disable or manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
We may also use cookies and similar technologies for remarketing and advertising purposes through third-party platforms, including Google Ads and Google Analytics.
Where applicable, you can manage or opt out of certain advertising and analytics features through:
- Network Advertising Initiative (NAI).
- Google Ads Settings.
- Google Analytics opt-out tools.
2. How We Use Your Information
We may collect and use your personal information for purposes including:
- Providing the products and services you request.
- Processing and managing quotes, orders, and enquiries.
- Responding to customer service requests.
- Communicating with you about our products, services, promotions, and updates.
- Analysing website usage and customer interactions.
- Improving our products, services, website, and customer experience.
- Conducting promotions, surveys, competitions, or other marketing activities.
- Sending newsletters, emails, SMS messages, or other communications where you have provided consent or where otherwise permitted by law.
3. Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to provide our products and services or operate our business.
This may include sharing information with:
- Related companies or subsidiaries of Tiara Energy.
- Contractors and third-party service providers, such as IT providers, customer service providers, payment providers, marketing providers, and call centres.
- Professional advisers and other service providers who assist us in operating our business.
- Government agencies, regulators, courts, tribunals, or other authorities where disclosure is required or permitted by law.
If we disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient handles your information in accordance with applicable privacy obligations, including the Australian Privacy Principles where applicable.
4. Security of Your Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Depending on the nature of the information and the circumstances, our security measures may include secure storage systems, access controls, data handling procedures, and appropriate technical safeguards such as encryption.
While we take reasonable measures to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
5. Accessing Your Personal Information
You may request access to the personal information we hold about you by contacting our Privacy Officer at:
info@tiaraenergy.com.au
We may need to verify your identity before providing access to your information and may request appropriate identification, such as a driver's licence.
In certain circumstances permitted by law, we may refuse access to some or all of your personal information. Where this occurs, we will explain the reasons for our decision where we are able to do so.
We generally do not charge for making an access request, although reasonable administrative costs may apply in certain circumstances where permitted by law.
6. Correcting or Deleting Your Information
If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, please contact us at:
info@tiaraenergy.com.au
We will take reasonable steps to correct or update your information where appropriate.
You may also request that we delete your personal information. We will consider such requests in accordance with applicable legal and regulatory requirements. Please note that we may be required to retain certain information for legal, regulatory, accounting, or business purposes.
7. Privacy Complaints
If you believe that we have not handled your personal information appropriately or have not complied with the Australian Privacy Principles, you may lodge a complaint with our Privacy Officer at:
info@tiaraenergy.com.au
We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Marketing Communications and Opt-Out
You may choose to stop receiving marketing communications from us at any time.
If you no longer wish to receive promotional emails, SMS messages, newsletters, or other marketing communications, you can contact us at:
info@tiaraenergy.com.au
Where applicable, you may also use the unsubscribe or opt-out instructions included in our marketing communications.
9. Changes to This Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable privacy laws and regulations.
The most current version of this Privacy Policy will be made available on our website. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.